Colours 
All colours shown on our web site or in catalogues provided are for reference only.
While every effort has been made to match the colours seen, differences in display can make them appear very different! Fabric samples or Wood samples may be available on request, please ask if required.

Prices 
All items displayed on our website include VAT. Goods may be paid for by secure credit card transaction, by telephone, personal cheque or building society cheque. There are no extra charges for credit card payments. Cheques made payable to "Deans Furnishers Ltd". When paying by cheque goods will be despatched after funds are cleared. Prices are correct at time of publication. Errors and omissions are accepted. When we might be doing a discount promotion, this will be taken off after the shopping basket has been completed and will not be shown on your order until we confirm your purchase.

Delivery Charges
We have just revised our delivery charges and are happy to confirm that they have now been reduced. These will be added to the total at the following rates 
£1 to £99 at £15 
£100 plus FREE 

Except deliveries to these postcodes:-
£1 to 1000 = £30 for Postcodes DD, DG, EH, FK, G, KA, KL, KY, ML, PH, SA, TD
£1 to 1000 = £70 for Postcodes AB,  IV, KW, LD, LL, PA, PL, SY, TR 
£1000 plus = £35 for Postcodes AB,  IV, KW, LD, LL, PA, PL, SY, TR

Deliveries within the London congestion zone will incur a £8 surcharge 

* Scottish Islands, PRICE ON APPLICATION.

Collection
There is of course no charge.

Delivery 
Our normal delivery service is to the UK Mainland. We are also experienced with supplying goods further a field from the continent to the USA. For deliveries outside the UK, please enquire.

Delivery Policy
Where we deliver into is dependant on the delivery method - Items delivered by carrier are delivered 'to your door' as these type of companies generally use this procedure. Should the unit need to move into an upstairs room, carriers will not be capable of helping you with this. You will need to make your own arrangements for this. With bigger items delivered by our logistics department, e.g an upholstered 2 seater sofa beds, we can usually be more accommodating to have the unit delivered into the room o f your choice. Regarding large delivery items, please be aware of the following restrictions.... Large items do pose delivery personnel with quite a challenge, and naturally they wish to get the job right without any damage to premises or product. Our delivery policy on large items is simply to deliver to your home. Wherever possible, the delivery team will will transport the unit into your chosen room, however please be aware that this is at their discretion, and if in their opinion the staircase is too narrow, the door gap too small, etc, they will not chance damaging your item or your home by forcing the item where it will not fit! In such circumstances it will be your responsibility to manoeuvre the item. On a large number of our sofa beds it is possible to remove the arms to further dismantle the unit - Please note that this is not something that the delivery team are expected to do but we can always offer telephone advise on such instances. We will be happy to discuss your requirements should you have any further questions.

Please Note: It is up to you to check your goods when they are delivered. If you sign for something as being correct i.e. boxed well no dents or indentations in packaging, and then find the product has visible damage after the delivery company has left there will be no possible claim against the carrier or Deans Furnishers Ltd. It is up to you to thoroughly check the product before signing for the goods.

Delivery Dates 
We stock our more popular items, so in this case, delivery would be the next working day Delivery will be arranged by telephone or email. As our range is so vast from many different suppliers, it is difficult to give an estimated delivery time for non stock items. When viewing the goods however, we do give an estimated lead time. If any goods are not available at the time of receiving your order you will be notified immediately and no transaction will take place for that item.

Privacy Policy 
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you instruct us otherwise & we will not pass your e-mail address to anyone. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

Methods of Payment
We accept all major credit cards except Electron & American Express.

Credit Card Security 
This is a Thawte authentic website, secured by SSL. We are unaware of any cases of credit card fraud occurring whilst using our shopping systems. For payment by credit card the delivery address must be the same as the card holder's address.

After Sales 
After Sales can be made via any of the contact methods mentioned in the correspondence section below, and we will endeavour to respond to after sales within five working days, whereupon we will provide a likely time-scale to resolve the situation. All after sales will be dealt with as a matter of priority.

Correspondence 
All correspondence should be directed to Deans Furnishers Ltd, 2 Star Street, Ware, Hertfordshire, Sg12 7AA. Telephone enquiries will be taken at 01920 468887/487757, and e-mail: dlf@deansfurnishers.com

Stompa
All Stompa orders will be subjected to a £40 carriage charge implemented  by Stompa themselves - Please accept our apologies.

Finally 
Some points that will speed up your order: We verify all orders against current voters list, so if you have moved in the last 3 years please advise previous address by e-mail. We check all details with your card provider; please ensure "Invoice" address is as supplied to your card provider. If you have moved within the last three months please ensure your card provider has your correct Address details. We use Land Line telephone numbers as added security checks; please ensure you supply this as well as MOBILE. 
Please note that for your Security; we do not dispatch goods to addresses that have no Land line Telephone Number without getting verification that the addressee lives there.

Please Note: We reserve the right to change specifications without prior notification’.

Additional: Headboards pictured on the beds in the divan section of the website are
purely for display purposes